You have a warranty on the products you buy from us. You can therefore always contact us for complaints. We try to analyze the complaint. The causes can be various. It is sometimes too long at the point of sale or the customer has waited too long before planting, but of course the product itself can also sometimes not be good. Not paid attention during packing or sometimes defects only come to light later, after the sale. We always try to resolve the complaint to your satisfaction. It is best to send an email to email@example.com. This follow-up may, at your option, consist of a refund or the dispatch of a replacement product.